At Jessie Younghusband School, we follow the following four stage procedure:
- Stage 1 (Informal): the complaint is heard by a staff member (though not the subject of the complaint);
- Stage 2 (Formal): the complaint is heard by the Headteacher;
The Headteacher can be contacted at email@example.com
- Stage 3 (Formal) the complaint is heard by Chair of Governors;
The Chair of Governors can be contacted via the Clerk to Governors, at firstname.lastname@example.org
- Stage 4 (Formal): complaint heard by the Governing Body’s complaints appeal panel.
This panel will also be contacted via the Clerk to Governors, at email@example.com.